So you need some help eh? Even the best birders need directions from the flock from time to time. Lean on us, here's how!
On Windows, start using the "Songbird (Safe Mode)" shortcut created in your Start menu or by running: songbird.exe -safe-mode
On Linux, start with: /home/username/Songbird/songbird -safe-mode
On Mac OS X, in a Terminal window run: /Applications/Songbird.app/Contents/MacOS/songbird -safe-mode
Additionally, there are some bugs we are aware of. You can find these in the release notes of your version.
If your bird fell out of the tree or got a broken wing and you're not sure why or how it happened, your best bet is to just lay a new egg and get a new bird. We know this can be tough, especially if you've had a lot of good times with your bird or spent many hours teaching it to say Polly wants a cracker. But even the best birds need to fly away home sometimes.
What we're trying to say is that if Songbird encounters strange problems , (i.e. crashing or not even starting), it is recommended that you try creating a new profile (using the Profile Manager) and attempt to reproduce the problem before filing bugs. This usually solves the problem.
To access the Profile Manager:
On Windows, start using "Songbird (Profile Manager)" shortcut created in your Start Menu or by running: songbird.exe -p
On Linux, from a shell execute the songbird command with the -p flag, such as: /home/username/Songbird/songbird -p
On Mac OS X, in a Terminal window run: /Applications/Songbird.app/Contents/MacOS/songbird -ProfileManager &
✓ Uninstalling Songbird does not delete your profile, you must use the Profile Manager or follow these steps to get a fresh start.

When you have a problem that you are not sure about, the first thing we recommend doing is searching Get Satisfaction to see if someone else has had your problem before. Most likely you will find useful information there. If you have found a bug or would like to submit a feature request, submit it through Get Satisfaction. We do our best to track down more information about your issue or in the case of a feature request we try to draw attention to great ideas in order to help them gain some momentum.
You can also go straight to Bugzilla to file your bug or feature request. Take a look through the Common Duplicates to see if your issue is already on our radar and if it's not check out our suggestions on how to write a good bug before getting started.
| File | Size | Date | Attached by | |||
|---|---|---|---|---|---|---|
| 20_diarrheabird.png No description | 11.16 kB | 16:15, 17 Apr 2009 | mpurses | Actions | ||
| 25_perseverence.png No description | 44.13 kB | 16:14, 17 Apr 2009 | mpurses | Actions | ||
| 26_hammer_cleanup.png No description | 32.72 kB | 16:15, 17 Apr 2009 | mpurses | Actions | ||
| 33_kinesushithetic.png No description | 22.17 kB | 16:15, 17 Apr 2009 | mpurses | Actions | ||
| 74_crash-reporter.png No description | 35.4 kB | 16:13, 17 Apr 2009 | mpurses | Actions | ||

* The installer/uninstaller for Songbird 1.3 (Jackson 5) Beta 1 unfortunately contained a bug that prevented it being uninstalled properly, and which causes some newer versions of songbird to keep saying that the old version must be uninstalled over and over again, before it can be upgraded. To fix this problem, refer to the Getsatisfaction discussion thread for help.
<<< that can be removed now can't it?
And on the files that can't be edited... those two were the first two that came to my mind when writing this.. So if you know all the ones that can / can't / limitations etc. (preferably as of 1.3) go ahead and add those :-) Thanks!
What best describes your problem:
1) Crashes on startup link
2) Device problems link
3) Display problems
etc..
And then go through a generic way of determining the fault, isolating it, and go into specifics.
What best describes your problem:
1) Crashes on startup link
2) Device problems link
3) Display problems
etc..
And then go through a generic way of determining the fault, isolating it, and go into specifics.