Locating Crash Reporter
Table of contents
- 1. Windows XP
- 2. Windows Vista
- 3. Linux
- 4. Mac OS X
- 5. All Platforms
Crashes of the Songbird application may generate Crash Reports. If you choose to send them, we'll receive them. However, we may also ask you to find the copy of the Crash Report stored on your machine and tell us its ID number so that we can link your specific problem to your crash. Here's how to find those reports:
Windows XP
Navigate to C:\Documents and Settings\<your-username>\Application Data\Songbird2\Crash Reports. Application Data is a hidden folder. If you can't see the folder, the easiest way to get there is to type the location into an Explorer window.
Windows Vista
Navigate to C:\Users\<your-username>\AppData\Local\Songbird2\Crash Reports. Local is a hidden folder. If you can't see the folder, the easiest way to get there is to type the location into an Explorer window.
Linux
Navigate to ~/.songbird2/Crash Reports.
Mac OS X
Navigate to ~/Library/Application Support/Songbird2/Crash Reports.
All Platforms
The individual Crash Reports live in a directory named "submitted". The value we're interested in is the name of the file(s) within that directory. They're long and ugly and don't make much sense. If you'd like to see the report that we're seeing, open one of those files in Notepad and visit the URL on the second line!
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